Privacy Policy

How we collect, use, and protect your information.

Last updated: 25 May 2026

This document is a general-purpose template. For legally binding terms, consult a qualified legal professional.

1. Who we are

This website (www.allomedix.com) is owned and operated by Allomedix Healthcare Pvt Ltd (“Allomedix”, “we”, “us”, or “our”), an Indian generic-pharmaceutical company with its registered office at DLF Forum, DLF Cyber City, DLF Phase 3, Sector 24, Gurugram, Haryana 122002, India. This Privacy Policy explains how we handle information collected through our website.

2. Information we collect

We collect only the information needed to operate the site and respond to enquiries. This includes:

  • Contact form submissions: when you write to us via the contact form, we receive your name, email address, phone number (if provided), and the contents of your message.
  • Server logs: our hosting provider automatically records standard request data such as IP address, browser type, referring page, and timestamps. This is used for security and diagnostics.
  • Cookies: the site uses only essential cookies required for basic functionality. We do not deploy advertising or cross-site tracking cookies.

3. How we use information

We process information for limited, specific purposes:

  • To respond to your enquiries, including from clinicians, distributors, and patients.
  • To maintain, secure, and improve the website.
  • To comply with applicable legal, regulatory, and pharmacovigilance obligations.

4. Sharing and disclosure

We do not sell your personal data. We may share limited information with:

  • Service providers who help us operate the website (such as our hosting provider and transactional email infrastructure), under appropriate confidentiality obligations.
  • Regulatory or legal authorities where required by applicable Indian law, including in response to a lawful request, court order, or to protect our legal rights.

5. Cookies and tracking

The site uses essential cookies only — for example, to remember session state. We do not currently use analytics, advertising, or third-party tracking pixels. If this changes, this policy will be updated and prominently noted.

6. Your rights under the DPDP Act 2023

Under India’s Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:

  • Access the personal data we hold about you.
  • Request correction or updating of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to our legal retention obligations.
  • Withdraw consent for any processing that relies on consent.
  • Nominate another individual to exercise your rights in the event of incapacity or death.
  • Raise a grievance with our Grievance Officer (details below).

To exercise any of these rights, write to info@allomedix.com.

7. Data retention

We retain personal information only for as long as needed to fulfil the purpose for which it was collected, or as required by Indian law. Contact form submissions are typically retained for up to 24 months for follow-up and audit purposes, after which they are deleted or anonymised.

8. Third-party links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external site you visit.

9. Children’s privacy

This website is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data through this site, please contact us so we can remove it.

10. Security

We implement reasonable technical and organisational measures to protect personal information, including HTTPS in transit and access controls on the server. No method of transmission or storage is fully secure, however, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be flagged on this page, and the “Last updated” date above will be revised accordingly.

12. Grievance Officer and contact

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact our Grievance Officer:

Allomedix Healthcare Pvt Ltd
DLF Forum, DLF Cyber City,
DLF Phase 3, Sector 24,
Gurugram, Haryana 122002, India
Email: info@allomedix.com